Terms & Conditions

Terms and Conditions Physical Studio

This document contains the Terms and Conditions of Physical Studio. Physical Studio rejects the general terms and conditions of any other party, unless otherwise agreed in the Agreement or in these Terms and Conditions. You cannot derive any rights other than those set out in these Terms and Conditions, without prejudice to the rights you are entitled to under mandatory law.

Article 1. Company details

Physical Studio is located at Nieuwe Looiersstraat 33H in Amsterdam, postal code 1017 VA. Physical Studio is registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under the name Physical Studio with number 82265321.

Do you have any questions about our Terms and Conditions? You can reach us via the details below:

info@physicalstudio.com | +31 20 782 82 82 Nieuwe Looiersstraat 33H | 1017 VA | Amsterdam Chamber of Commerce no. 82265321 | VAT no. NL862401719B01

Article 2. Definitions

• Day: calendar day;
• Service: all work, in whatever form, performed by Physical Studio for or on behalf of a Client or Customer, such as physiotherapy, massage and personal training;
• Practitioner: Physical Studio as referred to in Article 1;
• Treatment(s): physiotherapy, massages and personal training;
• Client: the person to whom the Practitioner provides advice or treatment, or their legal representatives;
• Credit: balance with which classes, training sessions or packages can be attended;
• Digital content: data produced and delivered in digital form;
• Physical Studio: the Practitioner and entrepreneur as set out in Article 1;
• Customer (consumer): any natural person who purchases a Product or Service from Physical Studio and who is not acting in the course of a profession or business;
• Membership: membership of Physical Studio;
• Product: goods as indicated on the website or at the Location of Physical Studio, intended for sale;
• Location: the physical location of Physical Studio, where products are offered, services are provided and work is carried out;
• Agreement: any agreement that, in whatever manner, is concluded between Physical Studio and the Customer or between Physical Studio and the Client;
• Parties: Physical Studio and the Client jointly, or Physical Studio and the Customer jointly;
• Written communication: all communication that does not take place verbally; digital communication is also covered by this term.

Article 3. Applicability

3.1 The Terms and Conditions of Physical Studio apply to every Agreement between Physical Studio and the Customer or between Physical Studio and the Client. The general terms and conditions of any other party are rejected in principle. Only where the Parties have expressly agreed otherwise in writing do the Terms and Conditions of Physical Studio not apply.

3.2 If any deviation is made from one or more provisions of these Terms and Conditions, the remaining provisions shall remain in full force.

3.3 Amendments to these Terms and Conditions agreed in writing apply only to the cases specified in that specific Agreement.

3.4 Once accepted for the first time, the Terms and Conditions need not be expressly agreed again each time, but are deemed to have been tacitly accepted. This applies to all further Agreements between Physical Studio and the Customer and between Physical Studio and the Client.

Article 4. Agreement

4.1 The Agreement between Physical Studio and the Client or between Physical Studio and the Customer is concluded through offer and acceptance (Article 6:217 of the Dutch Civil Code). This Agreement can be concluded in the following ways: via the website, by telephone, at the Location or via the app.

4.2 Physical Studio will only proceed with the performance of the Agreement after agreement has been reached between Physical Studio and the Client or between Physical Studio and the Customer.

4.3 A confirmation of the Agreement is always sent by e-mail. If the Client or Customer uses the app, the confirmation can be found there.

4.4 Changes to and/or additions to the Agreement are only possible if the Parties agree to this in writing.

Article 5. Offer and quotation

5.1 Physical Studio makes an offer on the website, at the Location and in the app.

5.2 The offer is accepted upon payment in the webshop or at the Location.

5.3 Prices stated on the website and in the app include VAT.

5.4 The offer made by Physical Studio is drawn up on the basis of information provided by the Client or Customer.

Article 6. Performance of the Agreement

6.1 Physical Studio warrants that a Service provided conforms to the Agreement.

6.2 Physical Studio performs the Agreement using the data and information provided by the Client or Customer. The Client or Customer is responsible for the accuracy and completeness of this information.

6.3 If the Client or Customer is dissatisfied with the work performed by Physical Studio, the Client or Customer may submit a complaint in accordance with Article 21 (Complaints Policy). The statutory rights of the Customer as a consumer remain unaffected.

6.4 Physical Studio will always exercise due care in the performance of the Agreement.

Article 7. Duration of the Agreement

7.1 This article relates exclusively to the personal training and sports services offered by Physical Studio.

7.2 You can use the services of Physical Studio for a fixed or indefinite period. Physical Studio offers various services and options. These options can be found on the website and in the app.

7.3 If you have expressly entered into a Membership for a fixed period, the Agreement ends by operation of law upon expiry of that fixed period. If a fixed-term Membership is tacitly renewed, it is continued for an indefinite period and can then be cancelled on a monthly basis.

7.4 If you have entered into a Membership for an indefinite period, it ends one month after the Day of cancellation. To cancel the Membership, notice must be given by e-mail, by telephone, via the app or at the Location.

7.5 If your Membership concerns a class pass (rittenkaart), the class pass expires upon the lapse of the validity period expressly stated by Physical Studio. In most cases this validity period will be one year. A class pass entitles you to attend the expressly agreed number of classes, training sessions or sessions associated with the class pass. The class pass expires once the stated number of classes, training sessions or sessions has been used.

7.6 If Credits are issued under the Membership, each Credit (or number of Credits) issued entitles you to attend a corresponding class, training session or session. Issued Credits are valid for the expressly stated validity period. In most cases this validity period will be one year.

Article 8. Delivery

8.1 Physical Studio sells Products at the Location, via the website or via the app.

8.2 Before a Product purchased via the website is shipped, the Customer must pay the full purchase amount.

8.3 The purchase amount must be paid in full in the manner indicated on the website before the Product is shipped.

8.4 Shipping costs are borne by the Customer and are made known before the Agreement is concluded. These costs must be paid at the same time as the purchase amount of the Product.

8.5 Shipping and delivery always take place to the address specified by the Customer. Physical Studio cannot be held liable for (financial) damage arising from the provision of incorrect address details. The Customer is responsible for providing correct details.

8.6 The shipping period indicated by Physical Studio is not a strict deadline. If the Products are not delivered within the indicated period, the Customer must give Physical Studio a reasonable period to still properly perform the Agreement.

Article 9. Prices

9.1 The price for the Services and Products to be provided is the price as stated on the website or in the app of Physical Studio, or in the offer or quotation of Physical Studio. During the period stated in the offer, the prices of the Services offered will not be increased.

9.2 Physical Studio reserves the right to change prices displayed on the website and in the app. Price changes do not affect Agreements already concluded, unless otherwise agreed. In the event of a price change during a current Membership, the Customer will be notified at least one month in advance and has the right to cancel the Membership with effect from the date on which the price change takes effect.

9.3 If a price increase takes place within three months of the conclusion of the Agreement, the Customer has the right to dissolve the Agreement, unless the price increase results from a statutory regulation or provision.

9.4 Shipping costs depend on the Products purchased. These are shown to the Customer in the shopping cart on the website.

Article 10. Payment terms

10.1 Physical Studio requires direct payment via the indicated payment methods. Payment is regarded as acceptance and as the starting point for producing or delivering the ordered Products or Services.

10.2 If the Client is insured for the Treatment, no amount or an adjusted amount will be charged.

10.3 If the Client or Customer fails to meet their payment obligations on time, they will first receive a free payment reminder with a period of fourteen days to pay. If payment is still not made, Physical Studio is entitled to charge statutory interest and extrajudicial collection costs in accordance with the Dutch Decree on Compensation for Extrajudicial Collection Costs (Besluit vergoeding voor buitengerechtelijke incassokosten).

Article 11. Health insurer reimbursement

11.1 Many health insurers reimburse (additional) hours of physiotherapy if you have supplementary insurance. No deductible (eigen risico) applies to reimbursement from supplementary insurance. Ask your health insurer for more information.

11.2 You are expected to be familiar with the policy conditions of your own insurance.

Article 12. Right of withdrawal and returns

12.1 For purchases made via the website or app (distance selling), the Customer has the statutory right to withdraw from the Agreement within a cooling-off period of 14 Days without giving reasons. For Products, this period starts on the day after receipt of the Product; for Services, on the day after the conclusion of the Agreement.

12.2 Products purchased at the Location may also be returned within 14 Days. Products purchased at the Location must be returned at the Location.

12.3 To exercise the right of withdrawal, the Customer can use the contact form on the website, send an e-mail to info@physicalstudio.com, or use the return form (if supplied). Products purchased via the website must be returned to the address indicated on the website or on the return form.

12.4 The Customer shall return the Product with all accessories supplied, where reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by Physical Studio.

12.5 The Customer bears the direct costs of returning the Products, unless Physical Studio has confirmed in writing that it will bear these costs.

12.6 After withdrawal, Physical Studio shall refund all payments received from the Customer, including the standard shipping costs for the outbound delivery, within 14 Days. For Products, Physical Studio may withhold the refund until it has received the Product or until the Customer has demonstrated that the Product has been returned.

12.7 If, in the case of a Service, the Customer has expressly requested that performance begin during the cooling-off period (for example, starting a Membership or training immediately) and the Customer withdraws from the Agreement within the cooling-off period, the Customer owes a proportionate amount for the part of the Service already provided.

12.8 The right of withdrawal does not apply to Services that have been fully performed during the cooling-off period with the Customer's express prior consent, where the Customer has declared to waive the right of withdrawal, nor to the other statutory exceptions (such as sealed Products that are not suitable for return for reasons of hygiene and whose seal has been broken).

12.9 If, upon return, the Product proves to be damaged or deviates in any way from the Product originally sent, the reduction in value may be deducted from the amount to be refunded, unless the damage or deviation is the reason for the return.

Article 13. Customer's obligations during the cooling-off period

13.1 During the cooling-off period, the Customer shall handle the Product and its packaging with care. The Customer shall only unpack or use the Product to the extent necessary to establish the nature, characteristics and functioning of the Product. The guiding principle is that the Customer may only handle and inspect the Product as they would be permitted to do in a shop.

13.2 The Customer is only liable for any reduction in the value of the Product resulting from handling the Product beyond what is permitted under paragraph 1.

Article 14. Obligations within Physical Studio

14.1 The Client or Customer must comply with the house rules of Physical Studio applicable at that time.

14.2 If you visit Physical Studio for the first time, you must provide proof of identity.

14.3 The other party must at all times provide Physical Studio in a timely manner with all cooperation required for the performance of the Agreement and make all other efforts necessary for the proper performance of the Agreement. The Customer shall take all reasonable measures to optimise the performance of the Agreement.

Article 15. Participation in (group) classes and training sessions

15.1 This article applies to participation in small group training, group classes, personal training and other sports activities of Physical Studio.

15.2 Participation takes place on the basis of the participant's own physical condition. The participant is obliged to report injuries, health complaints, pregnancy and other physical limitations to the trainer before the start of the class or training session. In case of doubt about their own health, the participant must consult a doctor or physiotherapist in advance.

15.3 The participant must follow the trainer's instructions and the house rules of Physical Studio, and must use the designated equipment and suitable (sports) clothing and footwear.

15.4 The trainer is entitled to exclude a participant from (further) participation in a class or training session if the participant does not follow instructions, behaves unsafely, or if, in the trainer's opinion, participation poses a health risk to the participant or to others. In the event of exclusion due to failure to follow instructions or unsafe behaviour, there is no right to a refund for the class or training session in question.

15.5 Physical Studio is not liable for damage or injury caused by the conduct of other participants, except insofar as the damage is partly the result of a failure by Physical Studio to fulfil its duty of care.

15.6 Physical Studio is entitled to cancel or reschedule a class or training session in the event of insufficient registrations, unavailability of the trainer or force majeure. In that case, the participant retains the Credit used for the class or training session, or an equivalent alternative or refund will be offered.

15.7 The use of changing rooms and lockers is at the participant's own risk. Physical Studio is not liable for loss, theft or damage to the participant's belongings, except in the case of intent or gross negligence on the part of Physical Studio.

15.8 The limitations of liability in this article do not apply in the event of intent or gross negligence on the part of Physical Studio and are without prejudice to Article 20 (Liability), including Article 20.15.

Article 16. Cancellation of appointments

16.1 If the Client or Customer is unable to attend on the agreed date and time, they must inform Physical Studio as soon as possible. Cancellation must in any case be notified at least 24 hours in advance. Notice can be given by telephone, by e-mail, via the app or by visiting the Location.

16.2 Appointments not cancelled at least 24 hours in advance may be charged. These costs are not reimbursed by the health insurer.

16.3 If the Client or Customer has not met the requirements for changing and/or cancelling the appointment as set out in paragraph 1, the Client or Customer is obliged to pay for the appointment, unless circumstances apply that cannot reasonably be attributed to the Client or Customer.

16.4 Physical Studio may change or cancel an appointment if special circumstances (such as illness or force majeure) give cause to do so. In that case, the Client or Customer will be informed as soon as possible and will be offered a new appointment free of charge, or the amount paid for the appointment will be refunded.

Article 17. Termination

17.1 Physical Studio reserves the right to refrain from (further) Treatments and to terminate the Agreement if circumstances arise of such a nature that continuation of the Treatment is impossible or the Treatment is, in Physical Studio's expectation, unlikely to lead to the desired result. The Client or Customer will be informed in good time if such a situation arises.

17.2 The Client or Customer reserves the right to refrain from (further) Treatment and to terminate the Agreement if circumstances arise of such a nature that continuation of the Treatment is impossible or the Treatment is unlikely to lead to the desired result. The Client or Customer shall inform Physical Studio of this in good time.

17.3 If you terminate the Agreement and there are still outstanding Credits, Physical Studio will refund these outstanding Credits to the bank account number specified by you.

Article 18. Intellectual property rights

18.1 All images, texts, videos and audio materials placed on the website by Physical Studio are the property of Physical Studio.

18.2 All documents provided by Physical Studio, such as reports, advice, training and nutrition plans, assignments, designs, sketches, drawings and software, are intended exclusively for the Client's or Customer's own use and may not be reproduced or distributed without the permission of Physical Studio.

18.3 Physical Studio may take photos or videos intended for purposes such as social media. If you appear recognisably in such images, Physical Studio must first ask for your consent.

18.4 If you do not give consent, Physical Studio has no right to use the images.

18.5 Under the Dutch Copyright Act (Auteurswet), it is not permitted to distribute or reproduce works of Physical Studio without the express written permission of Physical Studio.

18.6 If a work is distributed or reproduced without express written permission, Physical Studio is entitled to recover the resulting loss of profit and damage suffered.

Article 19. Force majeure

19.1 Physical Studio is not liable for damage resulting from circumstances that could not have been foreseen at the time the Agreement was concluded and that cannot be attributed to Physical Studio. Such circumstances include, among others: lack of raw materials, disruptions of any kind, strikes, exclusion of or lack of staff, quarantine, epidemics, pandemics, natural disasters, mobilisation, state of siege, war, traffic disruptions, traffic blockades, illness, or other unforeseen circumstances not known at the time the Agreement was concluded.

19.2 In the event of force majeure, Physical Studio has the right to suspend the performance of the Agreement. If the force majeure situation lasts longer than 30 Days, both Parties have the right to dissolve the Agreement. In that case, Physical Studio will refund any amounts paid in advance for Services or Products not delivered.

19.3 If Physical Studio subsequently performs a temporarily suspended part of the Agreement, the Client or Customer owes the consideration agreed for that part.

Article 20. Liability

20.1 Any liability, both contractual and non-contractual (except for liability resulting from intent or gross negligence), of Physical Studio and — where applicable — its directors and employees, is limited to the amount paid by the Client or Customer for the relevant Product or Service.

20.2 If Physical Studio should be liable, this liability is limited to what is provided for in this article.

20.3 If Physical Studio should be liable, this liability is limited to the amount paid out in the relevant case under Physical Studio's professional and/or business liability insurance, plus the applicable deductible.

20.4 Physical Studio is not liable for damage of any kind arising because Physical Studio relied on incorrect and/or incomplete information provided by or on behalf of the Client or Customer.

20.5 Physical Studio is only liable for direct damage.

20.6 Direct damage is understood to mean exclusively: the reasonable costs of establishing the cause and extent of the damage, insofar as the establishment relates to damage within the meaning of these terms; any reasonable costs incurred to bring Physical Studio's defective performance into conformity with the Agreement, insofar as these can be attributed to Physical Studio; and reasonable costs incurred to prevent or limit damage, insofar as the Customer demonstrates that these costs led to a limitation of direct damage as referred to in these Terms and Conditions.

20.7 Physical Studio is not liable for indirect damage.

20.8 Physical Studio is not liable for guarantees or assurances given by third parties.

20.9 The Client or Customer bears the damage caused by inaccuracies in the information provided by them, by any other failure to comply with the obligations of the Client or Customer arising from the law or the Agreement, as well as by any other circumstance that cannot be attributed to Physical Studio.

20.10 Physical Studio cannot guarantee that Treatments will produce the desired result.

20.11 Physical Studio is not liable for injury during a Treatment caused by the Client's or Customer's own actions or because the Client or Customer withholds relevant health information.

20.12 Physical Studio assumes that the Client or Customer follows the prescribed advice and any exercises and/or rest periods, and is not responsible for any injury occurring outside this scope.

20.13 Physical Studio is not liable for any form of damage suffered by the Customer, any other (legal) person or third party as a result of improper or incorrect use of the Product. Proper use of the Product is the Customer's own responsibility.

20.14 The limitations of liability included in this article do not apply if the damage is due to intent or gross negligence on the part of Physical Studio.

20.15 The limitations of liability included in this article do not apply insofar as the law precludes them. In particular, they do not apply to care provided under a medical treatment agreement (such as physiotherapy), for which liability cannot be limited or excluded pursuant to Article 7:463 of the Dutch Civil Code.

Article 21. Complaints Policy

21.1 Physical Studio complies with the Dutch Care Quality, Complaints and Disputes Act (Wet kwaliteit, klachten en geschillen zorg, Wkkgz). If, as a Client, you have a complaint about the physiotherapy treatments, you must first discuss the complaint with Physical Studio. As a care provider, Physical Studio has 6 weeks to respond to your written complaint or complaint by e-mail. As a care provider, Physical Studio may extend the handling of your complaint once by 4 weeks.

21.2 If you cannot resolve the matter together with Physical Studio, you can submit a complaint to various bodies.

21.3 Physical Studio is affiliated with the Royal Dutch Society for Physiotherapy (Koninklijk Nederlands Genootschap voor Fysiotherapie, hereinafter 'KNGF') and adheres to the complaints scheme drawn up by the KNGF for its members. Physical Studio makes every effort to treat you as well as possible. If a personal conversation does not produce the desired result, you can make use of the complaints scheme, with the support of an independent complaints officer, and if necessary of the Physiotherapy Disputes Committee (Geschillencommissie Fysiotherapie). More information about this complaints procedure can be found at www.defysiotherapeut.com.

21.4 If you have a complaint about something other than the physiotherapy, you must report the complaint or remark within a reasonable period after discovering a defective Product. The period for reporting is in any case 7 Days after discovery of the defect. This period starts from the moment the Client or Customer discovers the defect or should reasonably have discovered it.

21.5 After being notified of the complaint, Physical Studio will make contact as soon as possible, but no later than within 7 Days, to discuss the complaint and further steps to be taken.

21.6 The Client or Customer must always give Physical Studio the opportunity to remedy the defect. A reasonable period will be agreed between the Parties for each defect. If a report consists of multiple defects, an appropriate period for remedy will be determined for each defect.

21.7 The manner in which the defect is remedied will be determined in consultation between the Parties, with due observance of the Customer's statutory rights.

Article 22. Privacy and data of Clients and Customers

Physical Studio has a statutory duty of confidentiality regarding physiotherapy treatments. This means that all information exchanged will be treated confidentially. Physical Studio complies at all times with the General Data Protection Regulation (GDPR) and related laws and regulations. See our privacy policy for more information.

Article 23. Conversion

If and insofar as, on the grounds of reasonableness and fairness or the unreasonably onerous nature thereof, no reliance can be placed on any provision of the Agreement and these Terms and Conditions, the provision in question shall in any event be given a meaning corresponding as closely as possible in terms of content and purport, so that reliance can be placed on it.

Article 24. Continuing effect

If it is expressly or tacitly intended that provisions of these Terms and Conditions remain in force, they shall retain their validity after termination of the Agreement between the Parties.

Article 25. Conflicting clauses

If the Terms and Conditions and the Agreement contain conflicting provisions, the provisions included in the Agreement concluded between the Parties shall apply, provided that it contains an express order confirmation. In all other cases, the provisions included in these Terms and Conditions shall apply.

Article 26. Non-compliance with the Terms and Conditions

If the Client or Customer does not comply with the provisions of these Terms and Conditions, Physical Studio has the right to refuse to perform further Services for the Client or Customer.

Article 27. Applicable law

Dutch law applies to all Agreements between the Client or Customer and Physical Studio, as well as to these Terms and Conditions.

Article 28. Competent court

Disputes shall be submitted to the court that has jurisdiction under the law. If Physical Studio wishes to submit a dispute to a court other than the court that has jurisdiction under the law, the Customer (consumer) shall, after a written invocation of this article by Physical Studio, have one month to opt for settlement of the dispute by the court that has jurisdiction under the law.

Do you have any questions regarding our Terms and Conditions? Please feel free to contact us via the e-mail address below.

info@physicalstudio.com | +31 20 782 82 82 Nieuwe Looiersstraat 33H | 1017 VA | Amsterdam Chamber of Commerce no. 82265321 | VAT no. NL862401719B01

This English version is a translation provided for convenience. In the event of any discrepancy between the Dutch and English versions, the Dutch version shall prevail.

Last version: September 2026