Terms & Conditions

1. Applicability

These general terms and conditions apply to all treatments, services, and agreements of Physical Studio, located in Amsterdam.

2. Appointments

Appointments can be made online or by phone. We ask that you cancel at least 24 hours in advance. In case of late cancellation, we reserve the right to charge for the reserved time.

3. Payment

For insured physiotherapy, we bill your health insurer directly. For uninsured treatments and personal training, you will receive an invoice. Payment must be made within 14 days of the invoice date.

4. Liability

Physical Studio is not liable for damages resulting from following advice given by the therapist, unless there is intent or gross negligence.

5. Complaints and disputes

Physical Studio is affiliated with the Physiotherapy Complaints Scheme (Klachtenregeling Fysiotherapie) and the Physiotherapy Disputes Committee (Geschillencommissie Fysiotherapie) of the Royal Dutch Society for Physiotherapy (KNGF) and thereby complies with the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz).

If the client is not satisfied with the treatment, the conduct of staff, or the services of Physical Studio, we ask the client to first discuss this with the treating physiotherapist or the practice owner. Complaints may be submitted verbally or in writing via info@physicalstudio.com or 020-7828282.

If this does not lead to a solution, the client may make use, free of charge, of an independent complaints officer from the Physiotherapy Complaints Scheme (KNGF), who can be reached at 033 – 467 29 00 or klachtenregeling@kngf.nl. The report form is available at www.defysiotherapeut.com. The complaints officer advises, supports the client in submitting the complaint, and mediates between the client and the practice. Physical Studio will issue a written judgement within six weeks of receiving the complaint; this period may be extended by a maximum of four weeks.

If the client is not satisfied with the outcome of the complaint handling, the client may submit the dispute to the independent Physiotherapy Disputes Committee within one year of receiving the written judgement. The Disputes Committee issues a binding decision and may award compensation up to a maximum of € 25,000. A fee is charged for submitting a dispute.

The full complaints procedure is published on our website: Complaints scheme.